Bianca Dornan
Bianca has over 15 years' experience in dental practice management, and has overseen the ongoing management of small and large volume practices across Canada. Her career in dentistry began a little unconventionally. After leaving the small Saskatchewan town in which she grew up (where she felt she never quite fit in), and attending the University of Saskatchewan (where she felt she quite never quite fit in), she moved to Calgary, Alberta to begin a career as a dental receptionist (where she felt she very well might fit in). She spent the next ten years working in various positions in the industry, soaking in any and everything about the practical elements of practice management - including recall coordination, reception, hygiene management, accounts receivable, treatment coordination, and human resources. Most recently, she successfully oversaw the daily operations of three Toronto-area practices, while simultaneously leading the build of a multi-million dollar wellness centre in Woodstock, Ontario.
Over time, she amassed a deep and wide frame of reference for all things dental, and discovered a talent for understanding the challenges faced by practitioners and finding practical solutions to their daily struggles. While her unique blend of educational and practical experience gave her a deep understanding of the industry, it was her ability to see the big picture and "think outside the box" that clients began to notice.
Results driven by nature, she has a unique ability to objectively diagnose problems and take suitable action to avoid costly mistakes. In addition to understanding the nuances of a dental clinic, Bianca is known for her superior relationship management and team building skills. She is passionate about working with teams to give them the skills, knowledge, and resources they need to provide the exceptional customer service. Practices Made Perfect, in fact, was founded on her unwavering belief that the greatest asset a dental office has is the people it employs.
Bianca currently lives in Toronto (where she feels like she finally fits in) with her husband and their wonderful black lab, Lucy. She is a Christmas fanatic, lover of iAnything (she keeps Apple stock rising), coffee aficionado, and huge fan of AMC's The Walking Dead. In her free time, she can be found with a Starbuck beverage in hand, creating a plan on her iPad for the impending zombie apocalypse. (Ask her – she really has a plan).
Rachel Harris
An expert in practice management coordination, Rachel joined Practices Made Perfect following a 10+ year, on the ground, career in dentistry. Beginning as a Level II Dental Assistant, she worked in both low and high-volume practices, eventually rising to the position of treatment coordinator and de facto manager of one of the most prominent aesthetic dental practices in Ontario.
Rachel is a client service dynamo. Her energy and humour are infectious, as evidenced by her exceptional training and coaching skills. Combining these strong interpersonal skills with relevant technical qualifications, Rachel brings her considerable expertise in patient care, laboratory duties, and office management to work for our clients - ensuring their ntal clinics run smoothly and earn them the highest returns on investment.
Rachel's keen understanding of dentistry and rare, intuitive sense of what makes a practice successful in the digital age make her an integral and indispensable part of our team. Her unique ability to keep clients’ needs at the core always leaves a lasting impression on her colleagues, and earns her continuous praise from patients and clients alike.
Outside work, Rachel loves camping, hanging out with her dog Bailey – sometimes camping with her dog Bailey - and playing the “Hollywood Celebrity Look Alike Game”. If you take closer look at her picture, you’ll notice she’s the splitting image of Sandra Bullock. How many firms can boast about having their own Sandra Bullock on site – only funnier?
Marcus Auguste
Marcus, our resident technology lover, is dedicated to making our clients' businesses run faster, smoother, and better than ever. With over 15 years’ experience as an IT and Network Specialist, he is committed to finding the best computer system and network solutions for your business.
Having worked in a diverse range of industries - from retail to finance to, most recently, health care - Marcus understands IT business requirements from the core out, for both small and large scale enterprises. He understands current and emerging technologies and how they impact the business environment, and works to service our clients with all of their business planning and IT infrastructure needs.
Marcus believes that for businesses to compete effectively, they must be equipped to handle data quickly, securely, and without interruption - not just now, but over the long term. As such, he is passionate about getting your IT infrastructure right the first time, and providing solutions that allow for ease of scalability as your business grows.
Alongside his fascination with computers and shiny new gadgets, Marcus is also extremely passionate about snakes. In fact, he is the proud owner of four Burmese pythons! Not to worry, though - he (almost) never brings them on site. In his free time, he watches big budget action movies, works out religiously, and practices Muay Thai Kickboxing.
